Refund and Return Policy for Pokémon Card Transactions

At Card Gamer Limited, your satisfaction is our priority. We are committed to providing high-quality products and excellent customer service. Please review our Refund and Return Policy to understand how we handle returns and refunds for Pokémon card transactions:

1.Eligibility for Returns:

Returns are accepted for damaged, defective, or incorrectly shipped items.

All returns must be initiated within 14 days of receiving your order.

2.Conditions for Returns:

Cards must be returned in their original condition, including any protective packaging or grading seals.

We do not accept returns for cards damaged after delivery or for buyer’s remorse.

3.Refund Process:

Approved returns will be refunded to the original payment method within 7-10 business days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to our error.

4.Steps to Initiate a Return:

Contact our customer support team at [email protected] with your order details and reason for return.

Once approved, we will provide instructions for returning the item.

5.Non-Returnable Items:

Digital card codes or other virtual items are non-refundable once delivered.

Cards sold as part of mystery packs or clearance sales are final and cannot be returned.

6.Damaged or Lost Shipments:

If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery to file a claim.

For further assistance, please reach out to our support team. We appreciate your trust in Card Gamer Limited and look forward to serving you again!