We offer competitive pricing for all our customers, and occasionally, we provide exclusive discounts for approved retail partners. If you're a retailer looking to stock Pokémon products, please get in touch with our customer service team to inquire about wholesale pricing and volume discounts.

If you can’t find a specific Pokémon product on our site, don’t worry! Reach out to our customer service team, and we’ll do our best to source the item for you. We may also be able to recommend similar products that are in stock and available for purchase.

When an order contains both in-stock and pre-order items, we generally hold the entire order until all items are ready to ship. However, if you'd like to receive the in-stock items sooner, we can split the order and ship them separately. Please note that this may result in additional shipping costs, as sending two separate packages can be more expensive. We’ll notify you of any changes to the shipping charges before we dispatch your order.

Absolutely! We take your privacy seriously. Your personal and order information is securely stored and handled according to our [Privacy Policy]. For more details, please refer to our privacy page.

Yes, you can! Simply provide the recipient’s name and shipping details at checkout. If you're paying by credit card, make sure to enter the correct billing address associated with your payment method to avoid any processing issues.

While we strive for accuracy, mistakes can occasionally happen. If you’ve received the wrong item, please reach out to our customer service team immediately. We will arrange to send you a replacement and provide you with a return label for the incorrect items. Be sure to keep the original packaging and shipping materials until we resolve the issue.